The Lighthouse is a coproduced project between The Glenmore Trust and Carlisle Eden Mind. We work in partnership to support people experiencing crisis or finding it hard to cope with everyday life experiences. The Lighthouse is a safe environment where you can speak to trained and experienced staff for out of hours support. This is a confidential, non-judgmental service, open 6-11pm every day of the year.
Our staff work very closely with the Crisis Co-ordinators from Mind and they offer a safe place for referred individuals to receive support and reassurance when they need it most. Referrals can be made via Mindline (0300 561 0000) or through statutory services. There are clear parameters for our involvement and for other services where they are more appropriate.
There has been significant training made available to all staff involved with the Lighthouse project to ensure that we have appropriately trained staff when working with people in crisis. The environment is non clinical and some support is provided by Experts by Experience.